Frequently asked questions
RD in a fingerprint scanner stands for Registered Device, a designation that indicates the device has undergone the necessary security measures to ensure it meets the standards for secure communication in transactions involving Aadhaar. It provides an extra layer of security for fingerprint scanning in such transactions.
UIDAI has released two key documents regarding L0 and L1 RD Services. These documents provide detailed information about RD Services and their specifications:
Document on RD Service from UIDAI Authentication API 2.0 specification: Link This document outlines the specifications and guidelines related to RD Service as part of UIDAI's Authentication API 2.0.
The RD Service Registered Device Specification: Link This document provides information about the specifications and requirements for devices to be considered Registered Devices under the RD Service.
You can register your biometric fingerprint device, such as Morpho MSO 1300 e3 & MSO 1300 E3 RD, Elolute Identi5 & Falcon Cogent CSD 200/200i, Mantra MFS 100 & MFS110, StarTek FM220 L0 & FM220 L1, Precision PB510, Tatvik TMF20, Nitgen, Iritech, and more, through Hardwiz Solutions. Follow this link to initiate the registration process: Link to RD Service Registration
The charges for RD Service Registration of your biometric device will vary based on the service tenure and package you choose. To get detailed information on the registration fees and available packages, please visit this link: Link to Pricing Information.
To register your biometric device for RD Service, you will need to provide the following basic information:
Buyer/User Information: This typically includes details about the individual or organization purchasing or using the device.
Device Information:
Device Brand/Name: The name of the biometric device's brand or manufacturer.
Serial Number: The unique serial number of your specific device.
Model Number: The model number or type of the biometric device.
This information is essential for the successful activation of the RD Service for your biometric device.
You can find the serial number of your device on a sticker located on the device itself. If the serial number is faded or not clearly visible, you can use Windows and Android drivers to extract the serial number. For any assistance or support related to this, please feel free to contact our support team at +919310223033 They will be happy to help you locate the serial number if needed.
You will receive confirmation of the successful activation, renewal, mapping, or whitelisting of your biometric device through notifications. These notifications will be sent to you via WhatsApp, SMS, email, or as per customer convenience , ensuring that you are informed about the status of your device's registration.
There are several compelling reasons to opt for RD Services from Hardwiz Solutions:
Distributor & Supply-chain: We are distributors for all major UID authorized OEMs of biometric devices, including Evolute, Mantra, Morpho, Cogent, StarTek, Tatvik, Secugen, Nitgen, and more. This ensures the authenticity and quality of the devices, with dedicated logistics supply-chain for the PAN India.
Fast Response and Approval: We are committed to providing swift responses and approvals, ensuring that your RD Service registration process is efficient and timely.
Expert Resolution: We excel in resolving critical cases, even in situations where the OEM might initially deny assistance. Your satisfaction is our priority.
Simple Complaint Logging: We offer straightforward and hassle-free methods for logging complaints, including options like WhatsApp, support ticket submission, email, and phone calls.
User-Friendly IVR: Our IVR (Interactive Voice Response) system is designed to be user-friendly, with no complex menu options or lengthy recorded messages.
Dedicated Support Team: Our team comprises skilled technicians who specialize in addressing biometric device errors, ensuring expert assistance for your specific needs.
Customer-Friendly Policies: We have customer-friendly refund and cancellation policies in place, making the entire process more convenient and customer-centric.
You can conveniently make payments for RD Service Online through the following options:
Website: The official website of the service provider is a secure platform for making payments. You can use the website's payment gateway to complete your transaction.
UPI (Unified Payments Interface): UPI is a fast and convenient method for transferring funds. You can use UPI apps on your mobile device to make payments directly.
Direct Company Bank Account: Another secure option is to make a direct bank transfer to the company's bank account. This ensures timely and secure payments for RD Service.
The best fingerprint scanners for verification, Aadhaar authentication, and attendance purposes are those equipped to handle various conditions. Look for scanners that can detect moist or smudged fingers and feature scratch-resistant surfaces, ensuring fast and accurate results. For detailed specifications of the available biometric devices and to make an informed choice, please visit the following link: Link to Device Specifications.
To register for RD Service, follow these steps:
Ensure you have a genuine STQC certified biometric device and its serial number.
Gather the required information, including basic details of the buyer/user, the device's brand and name, serial number, and model number.
Visit the registration link provided.
Complete the registration process by entering the necessary information and following the provided instructions.
After successful registration, you will receive confirmation via email and SMS.
You can then use your registered biometric device for Aadhaar authentication.
Please note that the specific registration process and requirements may vary depending on the service provider, so be sure to follow the instructions provided on their website or contact us.
No, RD Service is not free. It is a paid service that includes various components such as a Management Server fee, OEM data maintenance for communication with UIDAI, and a full year of remote installation support. These fees cover the costs associated with maintaining and ensuring the proper functioning of the Registered Device Service.
To check the status and validity of your RD Service, you have two options:
Visit the provided link for information regarding your RD Service status and validity.
Alternatively, you can contact our support team directly at +91 9310223033 for assistance with any inquiries related to your RD Service, including checking the status and validity of your device.
To check if your biometric device is functioning properly, follow these steps:
Open the services on your desktop or laptop. You can do this by searching for "services" in the start menu. Run the test application provided for your biometric device.
If the test application detects and displays the details of your attached device, it indicates that your biometric device is in working condition and ready for use.
This simple test can help you ensure that your biometric device is operational and ready for any tasks or applications that require its functionality.
If you have already registered your device and need to update or refresh your RD Service, follow these steps:
If your device is already registered:
To update or refresh your RD Service, visit our Download Sections.
Download and install the updated version of the RD Service.
This process ensures that your RD Service remains up-to-date and functional for Aadhaar authentication and other purposes.

