Question 1

What is RD Service?

Accepted Answer

RD Service, or Registered Device Service, is a critical component for ensuring secure communication in transactions involving Aadhaar. It transforms biometric devices like fingerprint scanners or iris scanners into L0 & L1 Registered Devices, offering a secure communication channel for all parties.

Question 2

What is RD Service mapping?

Accepted Answer

RD Service mapping is a process that links your biometric device to a Registered Device Service, ensuring that it complies with security standards and can be used for transactions involving Aadhaar. This mapping enhances the security of the device.

Question 3

What is RD in a fingerprint scanner?

Accepted Answer

RD in a fingerprint scanner stands for Registered Device, a designation that indicates the device has undergone the necessary security measures to ensure it meets the standards for secure communication in transactions involving Aadhaar. It provides an extra layer of security for fingerprint scanning in such transactions.

Question 4

Is RD Service registration required?

Accepted Answer

Yes, RD Service registration is mandatory according to the norms and new guidelines set by UIDAI, the Government of India. It is a necessary step to ensure compliance with the regulatory requirements for secure transactions involving Aadhaar.

Question 5

What type of documents has been released from UIDAI regarding L0 and L1 RD Services?

Accepted Answer

UIDAI has released two key documents regarding L0 and L1 RD Services. These documents provide detailed information about RD Services and their specifications:

Document on RD Service from UIDAI Authentication API 2.0 specification: Link This document outlines the specifications and guidelines related to RD Service as part of UIDAI's Authentication API 2.0.
The RD Service Registered Device Specification: Link This document provides information about the specifications and requirements for devices to be considered Registered Devices under the RD Service.

Question 6

Where can I register my biometric fingerprint device as RD Service?

Accepted Answer

You can register your biometric fingerprint device, such as Morpho MSO 1300 e3 & MSO 1300 E3 RD, Elolute Identi5 & Falcon Cogent CSD 200/200i, Mantra MFS 100 & MFS110, StarTek FM220 L0 & FM220 L1, Precision PB510, Tatvik TMF20, Nitgen, Iritech, and more, through Hardwiz Solutions. Follow this link to initiate the registration process: Link to RD Service Registration

Question 7

What are the charges/costs for RD Service Registration of a Biometric Device?

Accepted Answer

The charges for RD Service Registration of your biometric device will vary based on the service tenure and package you choose. To get detailed information on the registration fees and available packages, please visit this link: Link to Pricing Information.

Question 8

What type of information is required for the registration of the biometric device?

Accepted Answer

To register your biometric device for RD Service, you will need to provide the following basic information:

Buyer/User Information: This typically includes details about the individual or organization purchasing or using the device.

Device Information:

Device Brand/Name: The name of the biometric device's brand or manufacturer.
Serial Number: The unique serial number of your specific device.
Model Number: The model number or type of the biometric device.

This information is essential for the successful activation of the RD Service for your biometric device.

Question 9

From where can I get the serial number of the device I am using?

Accepted Answer

You can find the serial number of your device on a sticker located on the device itself. If the serial number is faded or not clearly visible, you can use Windows and Android drivers to extract the serial number. For any assistance or support related to this, please feel free to contact our support team at +919310223033 They will be happy to help you locate the serial number if needed.

Question 10

How would we know if our device has been whitelisted/mapped/registered?

Accepted Answer

You will receive confirmation of the successful activation, renewal, mapping, or whitelisting of your biometric device through notifications. These notifications will be sent to you via WhatsApp, SMS, email, or as per customer convenience , ensuring that you are informed about the status of your device's registration.

Question 11

Why choose RD Service from Hardwiz Solutions?

Accepted Answer

There are several compelling reasons to opt for RD Services from Hardwiz Solutions:

Distributor & Supply-chain: We are distributors for all major UID authorized OEMs of biometric devices, including Evolute, Mantra, Morpho, Cogent, StarTek, Tatvik, Secugen, Nitgen, and more. This ensures the authenticity and quality of the devices, with dedicated logistics supply-chain for the PAN India.

Fast Response and Approval: We are committed to providing swift responses and approvals, ensuring that your RD Service registration process is efficient and timely.

Expert Resolution: We excel in resolving critical cases, even in situations where the OEM might initially deny assistance. Your satisfaction is our priority.

Simple Complaint Logging: We offer straightforward and hassle-free methods for logging complaints, including options like WhatsApp, support ticket submission, email, and phone calls.

User-Friendly IVR: Our IVR (Interactive Voice Response) system is designed to be user-friendly, with no complex menu options or lengthy recorded messages.

Dedicated Support Team: Our team comprises skilled technicians who specialize in addressing biometric device errors, ensuring expert assistance for your specific needs.

Customer-Friendly Policies: We have customer-friendly refund and cancellation policies in place, making the entire process more convenient and customer-centric.

Question 12

What are the payment options for RD Service Online?

Accepted Answer

You can conveniently make payments for RD Service Online through the following options:
Website: The official website of the service provider is a secure platform for making payments. You can use the website's payment gateway to complete your transaction.

UPI (Unified Payments Interface): UPI is a fast and convenient method for transferring funds. You can use UPI apps on your mobile device to make payments directly.

Direct Company Bank Account: Another secure option is to make a direct bank transfer to the company's bank account. This ensures timely and secure payments for RD Service.

Question 13

Which fingerprint scanner is the best?

Accepted Answer

The best fingerprint scanners for verification, Aadhaar authentication, and attendance purposes are those equipped to handle various conditions. Look for scanners that can detect moist or smudged fingers and feature scratch-resistant surfaces, ensuring fast and accurate results. For detailed specifications of the available biometric devices and to make an informed choice, please visit the following link: Link to Device Specifications.

Question 14

How to register for RD Service?

Accepted Answer

To register for RD Service, follow these steps:

Ensure you have a genuine STQC certified biometric device and its serial number.
Gather the required information, including basic details of the buyer/user, the device's brand and name, serial number, and model number.
Visit the registration link provided.
Complete the registration process by entering the necessary information and following the provided instructions.
After successful registration, you will receive confirmation via email and SMS.
You can then use your registered biometric device for Aadhaar authentication.

Please note that the specific registration process and requirements may vary depending on the service provider, so be sure to follow the instructions provided on their website or contact us.

Question 15

Is RD Service free?

Accepted Answer

No, RD Service is not free. It is a paid service that includes various components such as a Management Server fee, OEM data maintenance for communication with UIDAI, and a full year of remote installation support. These fees cover the costs associated with maintaining and ensuring the proper functioning of the Registered Device Service.

Question 16

How can I check my RD Service status? What is RD Service validity?

Accepted Answer

To check the status and validity of your RD Service, you have two options:

Visit the provided link for information regarding your RD Service status and validity.

Alternatively, you can contact our support team directly at +91 9310223033 for assistance with any inquiries related to your RD Service, including checking the status and validity of your device.

Question 17

How do I know if my biometric device is working?

Accepted Answer

To check if your biometric device is functioning properly, follow these steps:

Open the services on your desktop or laptop. You can do this by searching for "services" in the start menu.
Run the test application provided for your biometric device.
If the test application detects and displays the details of your attached device, it indicates that your biometric device is in working condition and ready for use.

This simple test can help you ensure that your biometric device is operational and ready for any tasks or applications that require its functionality.

Question 18

How to update my RD Service? How to refresh RD Service?

Accepted Answer

If you have already registered your device and need to update or refresh your RD Service, follow these steps:

If you haven't registered your device:

Gather the necessary information about the buyer/user, device brand/name, serial number, and model number.
Apply for RD Service registration through the provided link.
Confirmation of registration will be shared with you via email, WhatsApp and SMS.

If your device is already registered:

To update or refresh your RD Service, visit our Download Sections.
Download and install the updated version of the RD Service.

This process ensures that your RD Service remains up-to-date and functional for Aadhaar authentication and other purposes.

Frequently asked questions